Description : Internal Sales - Ballito. Company : ACDC Dynamics SA. Location : Ballito, KwaZulu-Natal+1 location
PURPOSE OF THE ROLE:
Responsible for the presentation of the ACDC product range. Responsible for sales and client maintenance with all cross-border clients. Providing technical support to clients with the ACDC offering.
RESPONSIBILITIES:
- Quoting on inbound call Centre, following the sales process to invoice stage.
- Understanding of the marketplace relative to product offering and client base demographics
- Must come from an Electrical Background
- Liaising with transporters/couriers
- Training clients on products as and when required
- Providing clients with the best solutions using ACDC products
- Possessing excellent product knowledge to inform and increase sales
- Processing telephonic, e-mail and external representative sales orders
- Building new business relationships using existing industry contacts
- Ability to deal with and respond to high volumes of emails
- Follow up on back orders
- Quote reports and follow up
- Queries and general administration
- Negotiating and closing sales, (including requesting discount to convert sales)
- Requesting feedback and follow up on ETAs via Procurement department
- Daily reports
- Up and cross selling including promotion of specials (to supply evidence and regularity)
- Relationship and co-operation with external sales team and other departments
- Resolving complaints
REQUIREMENTS:
- Experience and or knowledge in an Electrical manufacturing/sales environment
- An Electrical or similar technical qualification will be advantageous.
- 1 to 3 years in related sales role
- Technical product knowledge of our products
- Knowledge of cross border policies and procedures an advantage
- Ability to establish new markets/ establish new business relationships and train clients on products
- Good understanding of the export markets and demographics.
